Shipping Policy

Shipping Policy

Fast, Free, and Reliable Delivery

At PalmerSale, we understand that receiving your skincare products promptly is essential to your routine. That is why we have designed a shipping process that is simple, transparent, and built around your convenience. This Shipping Policy outlines everything you need to know about how we get your order from our warehouse to your doorstep.

Free Shipping on Every Order

We believe premium skincare should come without hidden costs. That is why every order placed on palmersale.com qualifies for free standard shipping, with no minimum purchase required. Whether you are buying a single item or stocking up on your favorites, you will never pay extra for delivery.

Order Processing Time

Standard Processing

All orders are carefully processed and prepared for shipment within 1 to 3 business days. During this time, our team verifies your payment, picks your items, and packages them with care to ensure they arrive in perfect condition.

Peak Periods

During high-volume seasons, such as holidays or major promotions, processing times may extend slightly. We work diligently to minimize delays and will keep you informed via email if your order is affected.

Order Confirmation

Once your order is placed, you will receive an immediate confirmation email with your order details. Please review this information carefully and contact us at service@palmersale.com if you notice any errors.

Delivery Timeline

Worldwide Standard Delivery

After your order is processed, please allow 6 to 12 business days for delivery. This timeline applies to all destinations globally, ensuring a consistent and reliable experience no matter where you are located.

Tracking Your Shipment

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey. You can use this information to see real-time updates on your delivery status.

If You Do Not Receive Tracking Information

If you have not received your tracking details within 4 business days of placing your order, please check your spam or promotions folder. If it is still missing, contact us at service@palmersale.com and we will assist you right away.

Expedited Shipping Options

Need It Faster

For customers who require their products sooner, expedited shipping options are available at checkout. These options provide faster delivery timelines, with rates and estimated arrival dates clearly displayed before you complete your purchase.

Selecting Expedited Shipping

During checkout, simply choose your preferred expedited shipping method. Your order will be prioritized in our processing queue and handed to the carrier for accelerated delivery.

Expedited Delivery Timeline

Expedited shipping reduces the standard delivery window. Exact arrival times depend on your location and carrier schedules, and will be provided at the time of purchase.

Shipping Destinations

Global Coverage

We proudly ship to customers around the world. Whether you are located in North America, Europe, Asia, Australia, or beyond, we are committed to delivering your skincare essentials reliably and securely.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information. If you need to update your address, contact us immediately at service@palmersale.com.

Undeliverable Packages

If a package is returned to us because it could not be delivered due to an invalid address, refused delivery, or failed pickup attempts, we will contact you to arrange reshipment. Additional shipping fees may apply for address corrections or re-delivery.

Customs, Duties, and International Orders

Import Fees

For international orders, any customs duties, import taxes, or local fees are the responsibility of the customer. These charges are determined by your country's government and are not included in your order total at checkout.

Customs Clearance

International shipments may be subject to customs clearance procedures, which can occasionally cause slight delays beyond our standard delivery window. We appreciate your patience as your package moves through local regulations.

Non-Refundable Fees

Import duties and taxes are non-refundable, even if you return your items. These fees are imposed by your local authorities and are outside of PalmerSale's control.

Order Modifications and Cancellations

Before Processing

If you need to update your shipping address, change items, or cancel your order, please contact us as soon as possible at service@palmersale.com. Requests made before your order enters the processing stage can usually be accommodated free of charge.

After Processing Begins

Once your order has been processed or handed to the carrier, changes cannot be made. In this case, you may wait for delivery and then initiate a return following our Refund Policy if needed.

Package Security and Delivery

Signature Requirements

For high-value orders or specific destinations, a signature may be required upon delivery to ensure your package is received securely. If you prefer an alternative arrangement, please contact us in advance.

Safe Delivery Practices

Our carriers follow best practices to protect your package during transit. If your order requires special handling, such as temperature-sensitive items, we take extra precautions to maintain product integrity.

Missing Packages

If your tracking information shows your package as delivered but you have not received it, please check with household members, neighbors, or your local postal office. If the package remains missing, contact us at service@palmersale.com and we will investigate promptly.

Damaged or Lost Shipments

Reporting Damage

If your package arrives damaged, please take photos of the packaging and contents, then contact us within 7 days at service@palmersale.com. Include your order number and images to help us resolve the issue quickly.

Lost in Transit

If your tracking shows no movement for an extended period or indicates a loss, we will work with the carrier to locate your package. If it cannot be found, we will send a replacement or issue a refund at no cost to you.

Resolution Options

For verified shipping issues, we offer the following solutions:
  • Replacement items shipped immediately with free expedited shipping
  • Full refund to your original payment method
  • Store credit for future purchases, if preferred

Environmental Commitment

Sustainable Packaging

We are committed to reducing our environmental impact. Whenever possible, we use recyclable, biodegradable, or minimal packaging materials to protect your products while caring for the planet.

Carbon-Conscious Shipping

We partner with carriers who prioritize sustainability and efficiency. By optimizing our logistics and consolidating shipments, we help reduce unnecessary emissions associated with delivery.

Contact Our Shipping Support Team

Have questions about your order, tracking, or delivery options? Our dedicated support team is here to help.

  • Email: service@palmersale.com
  • Response Time: We strive to respond to all shipping inquiries within 24 to 48 hours during business days.
  • What to Include: Please provide your order number, shipping address, and a brief description of your concern to help us assist you faster.

Our Shipping Promise

At PalmerSale, we believe that exceptional skincare deserves exceptional delivery. From the moment you place your order to the day it arrives at your door, we are committed to making your shipping experience seamless, reliable, and stress-free. Thank you for trusting us with your self-care journey. We look forward to delivering quality products that help you glow every day.